Refund Policy for Digital Products

We strive to ensure that all of our digital products meet high standards of quality and provide valuable guidance to pet owners. However, if you are unsatisfied with your purchase, please review our refund policy below:

Eligibility for Refunds:
Refunds are available within 7 days of purchase for customers who have not downloaded or accessed more than 20% of the content. This helps us ensure fairness in our refund process, as digital products are accessible immediately upon purchase.

Requesting a Refund:
To request a refund, please contact us at team@thepawssite.com, Provide your order number and reason for the request. We will review your request and respond within 3-5 business days.

Non-Refundable Cases:
Refunds will not be issued for requests made after the 7-day period or if the product has been substantially accessed or downloaded.

Special Circumstances:
We understand that exceptional circumstances may arise. If you experience any issues accessing or using the product, please reach out, and we’ll do our best to resolve them.

Thank you for choosing The Paws Site!